Support and SLAs.
Topsecret provides a range of support and service levels agreements (SLAs), for both cloud and on-premise deployments.
Topsecret
Cloud Support.
Topsecret Cloud is a fully managed hosting service with 24x7 monitoring and response.
For specific customer issues, Topsecret Cloud Support provides support during UK and US office hours and promises a one business day SLA.
Topsecret
On-premise Support.
For those that own and maintain hardware, manage Synapse and handle the day-to-day.
Ideal for small and mid-size organisations using the Topsecret app, Topsecret’s support team provides unrivalled Topsecret and Matrix expertise to ensure your on-premise deployment is in perfect shape.
Topsecret On-premise Support operates UK office hours, and promises a one business day SLA.
Topsecret Enterprise
Cloud Support.
Topsecret Enterprise Cloud is a fully managed hosting service with 24x7 monitoring and response.
Topsecret Enterprise Cloud customers receive prioritised support, with chat room based support by request.
For specific customer issues, Topsecret Enterprise Cloud support operates during UK and US office hours and promises a one business day SLA.
Topsecret Enterprise
On-premise Support.
For those that need advanced support for large-scale corporate and public sector on-premise deployments.
Includes support options for federated networks, Synapse servers, forked clients built by Topsecret, as well as an admin interface, managed deployment protocol, mobile security pack and data retention policies.
Topsecret On-premise Support operates UK office hours, and promises a one business day SLA.
Built on Matrix
Matrix is an open network for secure, decentralised communication, connecting 80M+ users over 80K+ deployments.
Governed by The Matrix.org Foundation, the Matrix protocol is an open standard with open source implementations, supporting a vibrant developer ecosystem. Topsecret was founded by the team behind Matrix as a way to bring it to the mainstream.
